Effective Date: February 10, 2025
At Civis Globalis s.r.o. (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website www.civisglobalis.com (the “Site”) or use our services.

1. Information We Collect
We collect and process personal data that you voluntarily provide when:
You fill out forms on our Site or contact us directly
You book a consultation through Calendly
You make a payment via PayPal
You interact with our Site, where tracking technologies such as Google Analytics and Meta Pixel collect data automatically
This data may include:
Name, email address, and other contact details
Payment details (processed securely via PayPal)
Technical data (IP address, browser type, and site interaction data)

2. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and performance (Google Analytics)
Improve user experience and optimize content
Track marketing effectiveness (Meta Pixel)
By using our Site, you consent to the use of cookies. You can manage cookie settings in your browser.

3. How We Use Your Information
We use your personal data for the following purposes:
To provide and improve our services
To process payments and schedule consultations
To communicate with you about our services, offers, and updates
To analyze website usage and optimize marketing strategies
To comply with legal obligations

4. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process personal data based on:
Your consent (Article 6(1)(a) GDPR)
Contractual necessity (Article 6(1)(b) GDPR)
Compliance with legal obligations (Article 6(1)(c) GDPR)
Legitimate interests, such as improving services and marketing efforts (Article 6(1)(f) GDPR)

5. Sharing Your Information
We do not sell or trade your personal data. However, we may share your data with trusted third parties for essential business functions:
PayPal – For payment processing
Calendly – For scheduling consultations
Google (Analytics, Ads) – For website performance tracking
Meta (Facebook Pixel) – For marketing optimization
Websupport – For website hosting and maintenance
All third-party services comply with industry-standard security and privacy regulations.

6. Data Security
We implement industry-standard security measures to safeguard your personal data. While no online system is 100% secure, we take reasonable steps to protect your data from unauthorized access, alteration, or loss.

7. Your Rights (GDPR & Other Laws)
Depending on your location, you may have the right to:
Access, update, or delete your personal data
Restrict or object to processing
Receive a copy of your data in a portable format
To exercise these rights, contact us at:
📧 Email: michael.ferencak@civisglobalis.com

8. Data Retention
We retain your personal data for as long as necessary to:
Fulfill contractual obligations
Comply with legal requirements
Maintain security and fraud prevention measures
Standard retention periods:
Consultation and contact inquiries – Up to 12 months after last communication
Payment and transaction records – Up to 5 years for accounting and compliance reasons
Marketing and analytics data – Up to 3 years unless consent is withdrawn

9. International Data Transfers
As we work with international third-party service providers (Google, Meta, PayPal, etc.), your data may be transferred outside the EEA. We ensure that all such transfers comply with data protection laws, using Standard Contractual Clauses (SCCs) or other approved safeguards.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the Site indicates your acceptance of any modifications.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
📧 Email: michael.ferencak@civisglobalis.com
🏢 Address: Budatínska 3230/16A, 851 06 Bratislava – mestská časť Petržalka, Slovakia